Customer Relationship Marketing Agency: The days of automatic growth are over. Today, power flows from an increasingly informed & confident consumer. If you don’t know how today’s consumer gathers information & makes decisions on what brands to buy; you’re going to be left behind in the race for business.
Strategic Approach to the development of a winning customer relationship marketing growth strategy. Q&A’s customer relationship marketing agency team helps clients define, design, develop & integrate unique customer relationship touches and experiences into the overall marketing mix.
Integrated Approach to the implementation of all customer relationship marketing efforts. Q&A’s customer relationship marketing agency process defines the necessary performance levels & standards required to deliver complete satisfaction & build lasting customer relationships.
Continuous Improvement Approach to tracking the R.O.I effectiveness & efficiency of all customer relationship marketing investments and activities. Q&A’s customer relationship marketing agency process includes benchmarking current performance levels, researching desired performance levels, an Ideation Workshop to seek & share ideas, a Summary Readout to collate, categorize & priorities improvement ideas, an Implementation plan, training & Feedback Loop process.
Customer Relationship Marketing Agency Services: Quenzel & Associates provides the full range of strategic, implementation and R.O.I. customer relationship marketing services necessary to grow our client’s business.
We see too many instances where the marketing focuses 100% on acquiring new customers. We see many successful businesses strike a marketing balance between customer acquisition and customer relationship management… after the initial sale.
Today, success requires ‘Customer Experiences’ which distinguish your business from your competitors. Everything your company does before, during, and after the sale reinforces consumer perceptions of your brand.
How companies ‘Walk Their Talk’ directly impacts their bottom-line. Q&A consistently sees significant differences between ‘Satisfied’ customers & ‘Completely Satisfied’ customers with respect to Repeat Purchases, Retention Rates, Customer Loyalty and Likeliness to Recommend.
Who We Help: Our customer relationship marketing agency team helps business owners, managers and marketers in 12 key market segments… Airlines, Business B2B, Construction, Contractors, Destination Travel, Healthcare, Hotel, Marine, Product, Real Estate, Restaurant and Retail… Get More Customers.
What We Do: Our customer relationship marketing agency team designs, develops, deploys & tracks integrated customer relationship marketing campaigns to help our clients acquire new customers, optimize revenue from current customers and retain high-value/volume customers, so… Our Clients Get More Customers.
When You’ll See Results: Within 4 to 6 weeks our customer relationship marketing agency team conducts a Q&A Fresh-Eyes Customer Relationship Marketing Review, details a Quick-Start Customer Relationship Marketing Action Plan, produces your customer relationship marketing creative, installs the customer relationship marketing R.O.I. tracking tools & launches your new customer relationship marketing campaign. That’s one reason… Our Clients Get More Customers.
Where We Serve Clients: Our customer relationship marketing agency team helps local businesses in Cape Coral, Fort Myers, Sanibel & Naples… regional clients in Miami, Orlando, Tampa & Jacksonville… and national brands in NYC, Houston & Los Angeles… Get More Customers.
Why Our Clients Get More Customers: Our customer relationship marketing agency team’s Continuous Performance Improvement process: Good, Better, Best… Never Let it Rest… Until Your Good Gets Better… and Your Better Becomes the Best. That’s why… Our Clients Get More Customers.
How We Measure Success: Q&A Marketing Metrics, our customer relationship marketing agency’s proprietary results tracking & analysis methodology, provides clients a unique, powerful, Big-Data process for making better creative, media & spending decisions, so… Our Clients Get More Customers.