Quenzel Marketing Business Leaders Outlook Survey Results Graph for Metrics Outlook

Business Leaders Outlook – Survey Results for Top Metrics in 2026

14.4% of respondents rate Customer Satisfaction Scores as Very Important in 2026, versus 4.5/5 in 2025.

11.8% of respondents rate Customer Lifetime Value as Very Important in 2026, versus 4.6/5 in 2025.