65.5% rate Customer Intent to Recommend as Very Important in 2022, versus 63.5% in 2021.
62% of respondents rate Customer Satisfaction Scores as Very Important in 2022, versus 59.4 in 2021.
Notably…
58.6% rate Customer Lifetime Value as Very Important in 2022 versus just 50% in 2021.
55.1% of respondents rate Customer Intent to Re-Purchase as Very Important in 2022 versus only 48.6% in 2021.
51.7% rate Customer Actual Repeat Purchase Rate as Very Important in 2022 versus just 45.9% in 2021.
To receive a complete copy of the results to Quenzel Marketing Agency’s 2022 Business Outlook Survey, just click here: Quenzel Marketing Agency – 2022 Business Outlook Survey Results.